Simon Mills is a Service Level Manager at Optimizely since June 2018, focusing on monitoring service performance against SLAs and KPIs, conducting operational meetings, and managing escalations. In addition to this role, Simon has been a self-employed Karate Instructor since February 2017, teaching martial arts and physical education at various schools. Previously, Simon held positions as a Service Account Manager at DocCentrics, Support Account Manager at NetApp, and Account Support Manager at Hewlett-Packard, showcasing expertise in customer relations, service delivery, and system management across various technological environments. Career beginnings include roles at SmithKline Beecham, Merck Sharp and Dohme, and Digital Equipment Corporation, specializing in VMS systems support and management. Education was completed at Heronswood School between 1978 and 1985.
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