Sonia V.

Sonia V. is a highly experienced professional in technical support services with a strong background in managing global teams and improving service delivery. Currently serving as a Senior Global Technical Support Services Manager at Optimizely since February 2023, Sonia V. oversees staffing, system processes, and key performance indicators to meet and exceed service level agreements and customer expectations. Previously, as an Enterprise & Tier 3 Support Supervisor at Docebo from July 2021 to February 2023, Sonia V. led a team to provide exceptional technical and application support while enhancing support processes and metrics. During a 13-year tenure at AstraZeneca, Sonia V. took on various roles, culminating as Regional IT and Deskside Lead, where engagement with customers and continuous service improvement were paramount. Key achievements include managing Vodafone's service for the UK Marketing Company through effective service reviews.