Alan S. is a professional with extensive experience in technical customer success and blockchain engineering. Currently, as the Head of Technical Customer Success at Optimum, they bridge the complexities of Web3 infrastructure with a customer-focused approach. Previously, Alan worked as a DevOps/Blockchain Protocol Engineer at Blockdaemon and founded BlockMeadow, where they publish guides on blockchain topics. Alan has also held roles in various companies, including Site Reliability Engineer at Atom bank and DevOps Engineer at Hewlett Packard Enterprise and DXC Technology. They hold a Master's Degree in Educational Evaluation and Research from Newcastle University and a Bachelor's Degree in Computing from the University of Greenwich.
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