Bruce Westendorf

Bruce Westendorf, MBA, is a dedicated customer experience leader currently serving as the Director of NPS Elevations at Optimum, where they enhance customer experiences by overseeing the deployment of Net Promoter Score initiatives. Previously, Bruce held the position of Director of Customer Experience at Frontier Communications, where they transformed customer interactions and achieved significant NPS improvements. They also contributed to SCORE Mentors as an Executive Committee member, aiding businesses in planning and growth. Bruce holds a Bachelor of Science in Computer Science and Electrical Engineering from the University of Wisconsin-Milwaukee and is pursuing an MBA from Regis University, along with further education in financial modeling and valuation at EDUCBA.