Donna Cohen

Donna Cohen is the Director of Business Transformation at Optimum, where they lead cross-functional initiatives to enhance sales effectiveness and operational processes. With over 25 years in business operations, they have cultivated a customer-centric approach that drives measurable change and fosters team development. Previously, Donna held key roles at T-Mobile, including Principal Customer Experience Manager and Senior Manager of Business Sales Support, where they successfully managed large teams and complex projects. They hold degrees in Social Sciences and Business Administration from Nassau Community College, as well as certifications from PMI and MIT Sloan School of Management.