Erick Rivera

Erick Rivera is a seasoned professional with extensive experience in project and team management within the telecommunications industry. Currently serving as Manager of Readiness at Optimum since June 2025, Erick has previously held roles including Project Manager at Altice USA and Manager of the Regional Support Center NYC at Charter Communications, where responsibilities included workforce management planning and support tool maintenance for field operations. With a strong analytical background as a Business Analyst at IDC Technologies and leadership experience as Director of Front Line Support at Altice USA, Erick has consistently contributed to business transformation and operational efficiency. Educational qualifications include an MBA and a Graduate Certificate in Customer Experience Management from Keller Graduate School of Management, alongside a Bachelor's degree in Computer Information Systems from DeVry University and military training in telecommunications.