Jackie Counts currently serves as Vice President of Field Operations at Optimum since January 2025. Previously, Jackie held several significant roles at AT&T, including Assistant Vice President of Consumer Wireless & Wireline Profitability, where responsibilities included overseeing a $50B product portfolio and driving margin expansion, and Assistant Vice President of Broadband Product Management & Development, leading a team focused on operational excellence and customer experience improvements. Additionally, Jackie served as Director of Network Services, managing over 1,000 personnel to enhance customer experiences in northwest Texas. Jackie holds a Master's degree in Human Resources/Labor Relations from Michigan State University and a Bachelor of Science in Business Administration/Finance from Central Michigan University.
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