Jim Bowler is a Customer Experience and Operations Executive with over 15 years of leadership experience in telecommunications and healthcare. Currently serving as the Director of Customer Care Quality at both Optimum and Altice USA, Jim leads CX strategy for over 3,000 agents, achieving notable improvements in NPS and first-call resolution. Previously, Jim held roles at Northwell Health as a Project Manager and at Cablevision as a Training Administrator and Customer Support Representative. Jim earned a Bachelor's degree in Communications from Hofstra University.
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