John Tucci is a dynamic and driven leader currently serving as the Director of Operations Customer Experience at Optimum. With a proven track record of enhancing employee productivity and customer satisfaction, they have played a pivotal role in achieving numerous awards, including J.D. Power Awards and Best Performing Center Awards. Previously, John held various leadership positions, including Call Center Operations Manager at Charter Communications and Command Center Manager at Altice USA, where they excelled in coaching teams and implementing data-driven strategies. John holds a BS in Biology from York College of Pennsylvania and a Diploma in Network Engineering and Data Communications from The Chubb Institute.
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