Natalie Risano is a dynamic customer experience leader currently serving as the Senior Director of Quality Assurance at Altice USA, where they lead the Quality Assurance organization for Customer Care and Retention contact centers. With a Bachelor's degree in Organizational Leadership from Ashford University, Natalie previously held roles including Senior Manager of Retail Partnerships at Charter Communications and AVP of BPS Sales at Tech Mahindra. They are known for their ability to improve processes, enhance customer satisfaction, and develop high-performing teams across various organizations. Natalie's extensive experience includes successful sales strategies, training programs, and building effective partnerships in the telecommunications sector.
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