Tom Yang

Tom Yang is a Senior Operations Leader specializing in customer-facing operations transformation and turnaround, currently serving as Senior Director of Customer Care for Fiber Operations and Mobile Onboarding at Optimum. Previously, they excelled in various roles at Nissan North America and T-Mobile, significantly boosting sales and customer satisfaction through innovative strategies and team leadership. Tom holds an MBA from the University of Chicago Booth School and a Master of Science in Quantitative Management from Duke University. They are dedicated to enhancing customer experiences and driving EBITDA growth across organizations.