Matt Ross is a seasoned professional with extensive experience in customer operations and management across various technology and service industries. Currently serving as a Customer Success Manager at Optimus Technologies, Inc., Matt oversees post-sales relationships and engages with senior stakeholders. Previously at InOrbit, Inc., achievements include building the first Level 1 Robot Support-as-a-Service team and managing customer success for all Level 1 clients. Additional roles include overseeing operations at The Toffee House Washington, leading remote robot operations at Bossa Nova Robotics, and working as an Autonomous Vehicle Commissioning Technician at Uber Advanced Technologies Group, where significant process improvements were implemented. Matt's foundational skills were developed in roles ranging from CAD technician to food service worker, culminating in an Associate's degree in Engineering Drafting with CAD from Penn Commercial Business/Technical School.
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