Rob Moore is an experienced IT professional currently serving as the Service Desk Manager at Optiv since April 2024. Prior to this role, Rob held the position of Engineering Manager at Wayfair from May 2018 to March 2024, overseeing multiple Tier II Tech Support teams and implementing ITIL Incident and Problem Management practices. Experience also includes working as a System Engineer at Allen Company, where Rob focused on IT automation and operational reliability, and as a Network Administrator at Band-It, managing budgets and diagnosing network issues. Earlier career experience includes serving as Desktop Support at The Warranty Group, managing LAN administration and ensuring compliance with security protocols. Rob holds a Bachelor of Science degree in Computer Science from Metropolitan State University of Denver.
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