Matt Smith is an accomplished IT service desk professional currently excelling as an IT operations specialist. Previously, they served as the Service Desk Team Lead and Service Desk Engineer at BEAR Solutions Australasia Pty Ltd from 2012 to 2015. From 2015 to 2019, Matt worked at Electronic Arts (EA) as a Senior IT Operations Services Specialist and an IT Operations Services Specialist. Most recently, they were the Enterprise IT Operations Team Lead for the APAC region at Optiver in 2022, as well as a Senior Enterprise Support Engineer during that time.
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