Floris Billiet

Floris Billiet is a seasoned B2B2C customer success leader with a strong background in scaling software companies and building high-performing teams. They previously held positions such as Director of Customer Success at Botify and Global Director of Customer Success at TripAdvisor, where they drove significant topline revenue growth and optimized workflows across various industries. Floris currently serves as Senior Director of Client Success at Optiwatt, following their tenure at EnergyHub, where they scaled the client success team and significantly enhanced renewal rates. They are also an avid baker and a middling muay thai boxer.