Michael H.

Michael H. has a diverse work experience in the field of Information Technology. Michael is currently working as an Information Technology Specialist at Optos since 2022. Previously, they served as an Information Technology Specialist at the U.S. Department of Veterans Affairs from 2020 to 2022. In this role, they were responsible for diagnosing and resolving IT problems, providing client application support, and ensuring compliance with VA policies.

Prior to that, Michael worked as a Senior Technical Support Engineer at PatientKeeper from 2011 to 2020, where they provided technical support services. Michael also worked as a Senior Help Desk Analyst at Stop & Shop from 2004 to 2011, where they provided desktop support, maintained PC updates, and trained other analysts.

Additionally, Michael served as a Computer Systems Operator in the Air National Guard from 2002 to 2005.

Michael H. began their education in 2001 at Framingham State University, where they pursued a Bachelor of Science (BS) degree in Business Administration and Management, specializing in General Studies. Michael completed their studies at the university in 2006. In 2003, Michael also obtained a Certificate in Computer Systems Networking and Telecommunications from the United States Air Force.

In addition to their formal education, Michael has acquired several certifications. Michael obtained certifications in Computer Hardware Basics and Networking Basics from Cisco in July 2023. Prior to this, in November 2019, they completed certifications in Cloud Computing: Private Cloud Platforms, Learning Cloud Computing: Public Cloud Platforms, Learning Linux Command Line, Learning Cloud Computing: Core Concepts, Learning Salesforce, and XML Essential Training, all from LinkedIn. In May 2019, they obtained a certification in Innovative Customer Service Techniques and Writing Customer Service Emails from LinkedIn. Michael also completed certifications in Critical Thinking, Working with Upset Customers, and Improving Your Conflict Competence from LinkedIn in April 2019, February 2019, and December 2018 respectively.