Aimee Thomas is currently the Retrieval Solutions Director at Optum, where they lead product success outcomes for the retrieval product line, emphasizing digital retrieval and client satisfaction. With over 15 years of experience in customer success, account management, and operational oversight in the healthcare industry, Aimee has successfully enhanced digital contributions by 30% and reduced turnaround time by 10%. Aimee previously held roles in various companies, including Change Healthcare as a Customer Success Director and OmniSYS, LLC as a Senior Account Executive. Aimee earned a Bachelor of Arts in Psychology with a minor in Business from Texas A&M University.
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