Aldrin Muyalde has extensive experience in operations and service delivery, currently serving as the Service Delivery Lead and previously as the Associate Director of Operations at Optum from June 2019 to April 2024. Prior to Optum, Aldrin held the position of Senior Operations Manager at Cognizant from August 2017 to June 2019 and served in various roles including Senior Team Leader, Operations Manager, and Operations Manager Trainee at Convergys from June 2014 to December 2014. Aldrin's earlier experience includes a role as a Marketing Assistant at Jollibee Foods Corporation from March 2005 to February 2007, focusing on sales generation and customer attraction strategies, and a position as Team Leader at Convergys Phils. Inc. from October 2011 to June 2014, where responsibilities included managing customer account executives and driving performance excellence.
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