Alfredo Rivera

Alfredo Rivera is currently the General Manager for Dental Claims at Optum, where they focus on operational excellence to achieve key performance metrics and enhance customer satisfaction. Previously, Alfredo held various supervisory and managerial roles at Atento and T-Mobile, where they developed expertise in team management and customer service. With a background in education from the Universidad de Puerto Rico, Alfredo applies their teaching skills to coach and develop talent within their team, ensuring alignment with Optum's mission in the specialty pharmacy sector.