Ana B. has extensive experience in business process improvement and quality assurance, currently serving as a Senior Business Process Improvement Analyst at Optum since May 2021, where responsibilities include conducting gap analyses and root cause assessments for departmental processes. Previously, Ana B. held several managerial roles at Change Healthcare from December 2017 to August 2023, including Quality Assurance & Gap Analysis Manager, where foundational teams were developed to enhance operational excellence, and Multi-Disciplinary Compliance Operations Manager, focusing on compliance and workflow efficiency. Additionally, Ana B. served as a Client Support Team Operations Supervisor, overseeing payment verification processes. Ana B. holds a Bachelor of Science degree in Criminal Justice/Law Enforcement Administration with a minor in Psychology from Western Illinois University, earned in 2011.
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