Ankit Gopal is a thorough Operations Manager with over 14 years of experience in managing helpdesk and backend operations. Currently serving as a Service Delivery Manager at Optum Global Advantage – a UnitedHealth Group Company, Ankit leads a team of 50+ contractors, ensuring compliance with standards like ISO 20K and conducting performance appraisals. With a strong background in IT and healthcare operations, Ankit has previously held various positions at Genpact India, where they developed expertise in incident management and customer satisfaction. Ankit holds a Bachelor’s Degree in Mechanical Engineering from Jawaharlal Nehru Technological University.
Location
Hyderabad, India
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