Bill Broucek

Bill Broucek currently serves as the Director of Enterprise Service Management Business Intelligence at Optum, a position held since March 2023. Prior to this role, Bill held multiple leadership positions at Change Healthcare from September 2017 to March 2023, including Director of ESM Business Intelligence, Director of Problem Management, and Director of the Global Technology Operations Center, where significant advancements in ITIL-based processes and operational efficiency were achieved. Bill's prior experience includes roles at McKesson/RelayHealth, where operational processes and client services were transformed, and leadership positions at Velos, Inc. and Agistix, Inc. Bill holds a degree from Alma College.