Brian Cousin is an experienced IT professional currently serving as Manager IT Business Analyst at Optum since June 2015, where Brian leads a team providing technical support and professional services for telephonic Gensys I3 Dialer across multiple call centers. Prior roles at Optum include Senior Information Technology Business System Analyst and Senior Software Application Engineer Team Lead, focusing on enhancing efficiency and support for specialized software utilized by healthcare professionals. Before joining Optum, Brian held positions at UnitedHealth Group, where Brian managed a team providing hardware and software support for nursing staff, and at MICROS Systems Inc, where responsibilities included improving operational systems and supervising support teams. Brian holds a Master’s degree in Project Management from the University of Maryland University College and a Bachelor of Science in Information Technology from Bridgewater College.
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