Britt M.

Britt M. has extensive experience in healthcare operations and appointment scheduling, with notable positions at Optum as a Cadence Analyst and Project Team Lead, focusing on care delivery implementation, workflow design, and cadence upgrades from November 2021 to February 2024. Previous roles at Mayo Clinic included Senior Cadence Analyst and Staff Training Lead, where Britt M. developed expertise in scheduling processes, quality analysis, and training for internal teams, contributing to improved patient appointment coordination. Additional experience includes roles such as Scheduling Operations System Analyst at Mayo Clinic and Receptionist at North Florida Surgeons, emphasizing patient check-in, appointment scheduling, and insurance verification.