Brittney Gorham

Brittney Gorham has extensive experience in customer success and management within various sectors, including healthcare and retail. At Optum, Brittney served as Associate Director, leading the creation of a comprehensive Customer Success Program and managing a team that oversees $150 million in revenue. Previous roles include Senior Customer Success Manager at Change Healthcare, where responsibilities involved client engagement and driving customer satisfaction through multiple programs, and Manager of Customer Success at Macy's, where Brittney implemented sales initiatives across various departments. Additional experience includes leadership positions at Charlotte Russe and NucleusHealth, focusing on operational improvements, training, and client management. Brittney holds a degree in Psychology from California State University, Northridge.