Cassandra Walters, MBA, PMP, is a detail-oriented management professional currently serving as the Senior Manager of Business Operations in Customer Service at Optum Serve. With over 12 years of experience at a Fortune 500 company, Cassandra has held roles ranging from Customer Service Representative to Manager, demonstrating a commitment to employee engagement and customer satisfaction. Cassandra’s strong communication skills and proficiency in Microsoft Office facilitate the development of effective working relationships across departments. Cassandra holds a Master of Business Administration from the University of Wisconsin-La Crosse and a Bachelor of Business Administration from Viterbo University.
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