Colin James has extensive experience in software engineering and technical support, currently serving as a Principal Software Engineer at Optum since May 1998. In this role, Colin manages Technical Support Resources in the Systems Deployment department and oversees call services for a leading provider of software and Business Process Outsourcing services. Previously, Colin held the position of Senior System Engineer at Emdeon (now Change Healthcare), with a focus on troubleshooting and hardware configuration management. Additional roles include Manager of Technical Support at Dakota Imaging, Inc., and Technical Supervisor at Aspen Systems Corporation. Colin's educational background includes an AA in System Analysis & Design and a diploma in Software Methodology from The Association of Computer Professionals, along with a certificate in Electronics from Chaguanas Senior.
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