Colleen Markley

Colleen Markley is a Principal Data Analyst specializing in Performance Strategy and Insights, bringing over 14 years of experience in various roles within call centers. They demonstrate a strong ability to drive results and exceed performance expectations, particularly with over 5 years supporting enterprise IVR/telephony design. Colleen previously worked as an Associate Director of Business Process at Optum and held roles from Technical Expert at Catalyst360° to Business Process Analyst. They earned an Associate of Arts degree in Business Administration and Management from Lehigh Carbon Community College.