David Sandles

David Sandles is a seasoned professional in incident management and telecommunications, currently serving as the Director of Incident Management for Care Services at Optum since February 2019. With extensive experience, David has held various leadership positions at Optum since January 2012, including Director of Dialer Integration for the HouseCalls Contact Center, where a significant profit margin increase of over 25% was achieved through infrastructure improvements. Prior roles include Senior Project Manager at MAXIMUS, where project coordination and system design were key responsibilities, and Senior Project Telecom Analyst at Coleman and Associates, overseeing the telecommunication network for the State of Maryland. David also has a background as a Project Management Consultant at Kaztronix and as a Technical Project Manager at Verizon Business. David holds a J.D. from Oklahoma City University School of Law and a B.A. in Economics from Oklahoma State University.