Debb H. has extensive experience in managing and improving operational processes across multiple industries. Currently serving as a Senior Capability Manager at Optum since July 2018, Debb H. oversees a capability portfolio focused on modernizing legacy infrastructure using automation and AI tools, while also enhancing delivery strategies for referential content systems. Prior experience includes a role as a Senior Software Business Analyst at NICE inContact, where Debb H. effectively translated business requirements into user stories and streamlined vendor selection processes, and at ARUP Laboratories, where strategic process improvements were implemented to significantly enhance specimen processing speeds. Debb H. holds an MBA in Healthcare Management from Western Governors University and a Bachelor of Arts in Community Education from Goddard College.
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