Eileen James is currently the Sr. Director of Clinical Consulting at Optum Insight, having previously served as the Director of Customer Experience at Optum since 2023. Prior to this role, Eileen held positions including Director of Customer Experience at Change Healthcare from 2017 to 2023 and RN Manager of Quality and Medical Management at Providence Health Plans from 2007 to 2014. Eileen began their career as a Clinical Consultant at McKesson from 2014 to 2017. Eileen received an RN degree from St. Luke's School of Nursing in Fargo, ND, between 1980 and 1982.
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