Fabiola Hernandez is a highly skilled Workforce Planning Manager at Optum, with a strong background in operational efficiency and workforce analytics. With experience leading high-performing teams, Fabiola developed comprehensive workforce planning strategies, which resulted in significant improvements in performance metrics and staffing efficiency. Previously, as a Workforce Analyst at Change Healthcare, Fabiola achieved a remarkable 97% precision in forecasting call volumes and demonstrated expertise in resource planning. Additional roles such as Customer Service Team Lead, Logistics Specialist, and Inventory Specialist further reflect Fabiola's diverse skill set in management and operational roles. Fabiola holds multiple advanced degrees in Business Administration, Human Resources Management, and International Marketing, complemented by an associate degree in Management Science and advanced English language training.
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