Heba Eid

Heba Eid is a Senior User Experience Specialist at Optum with over four years of experience. In this role, they train and support sales agents on Salesforce functionality and collaborate with project teams to enhance the system, while following Agile principles to improve user experience. Previously, Heba held various positions including Manager at Augsburg University and Activities Director at Dar Al-Farooq Academy, where they led teams and coordinated events. They also have a background in customer service at Optum and teaching at New Horizon Academy. Heba earned a Bachelor of Business Administration from Augsburg University.