Ingrid Black

Ingrid Black, MBA, CPHQ, is currently the National Director of Clinical Quality at Optum, where they drive innovative clinical and operational improvements. With a strong background in quality and performance improvement, Ingrid has held significant leadership roles at renowned institutions, including the Cleveland Clinic and Johns Hopkins Hospital. They possess extensive experience in leading large-scale initiatives that enhance clinical quality and patient experience, supported by their educational achievements, including an MBA in Medical Services Management from The Johns Hopkins University and ongoing studies in Lean Healthcare at the University of Michigan.