James Eng is a tech leader with over 15 years of experience in support, operations, and engineering. They have led global Level 1 and Level 2 teams at Optum/UHG and currently direct tech support for OptumRx across various business functions. Previously, James served as a Senior Engineering Manager and Technology Data Manager, focusing on automation and operational excellence. With a background in managing vendor relationships and compliance audits, James emphasizes reducing downtime and improving customer satisfaction through innovative workflows. They hold a Bachelor of Business Administration in International Business and a Bachelor of Science in Information Systems.
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