Jen Thacker is an Operations professional with over 25 years of experience specializing in managing complex teams and projects for various organizations, ranging from Fortune 5 companies to startups. In their current role as Director of Operational Planning & Analysis at Optum, Jen leads product development for back-office tools and oversees critical operational initiatives, achieving significant cost savings. Previously, they served as Director of Institutional & Custom Operations at Kaplan, where they drove substantial growth in custom program offerings. Jen's career includes diverse roles, from Operations Consultant to Operations Sales/Support Management at PMBR, where they streamlined national sales communications. Jen holds a Bachelor's Degree from UCLA.
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