Jonalyn Batenga

Jonalyn Batenga is a Service Delivery Manager at Optum Global Solutions, currently overseeing a team of 200 FTE and focusing on performance metrics such as NPS and CSAT. With a successful track record in operations management, Jonalyn previously served as a Deputy Manager at UnitedHealth Group, where they enhanced team performance and client communications. They hold a BS in Psychology from Miriam College, which complements their extensive experience in lead generation, sales, and customer service. Jonalyn has been recognized with the 2018 Service Hero Award and has successfully implemented various employee engagement initiatives.