Jonalyn R. is a dedicated professional with extensive experience in workforce management and technical support. Currently serving as WFM Team Lead at Optum since September 2021, Jonalyn has previously held roles such as WFM Real Time Analyst and WFM Scheduling Analyst at TELUS International Philippines from March 2019 to August 2020. Additional experience includes positions as a Technical Support Specialist and WFM Scheduling Analyst at Teleperformance, as well as a Customer Service Representative at HKT. Jonalyn began a career in workforce management as a Mission Control Analyst at Teleperformance Philippines, contributing from August 2015 to August 2018. Academically, Jonalyn earned a Bachelor's degree in Information Technology from Lyceum of the Philippines University between 2009 and 2013.
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