Jonathan Carter, MISM, is a seasoned technology support professional with extensive experience in systems administration and IT support. Currently serving as a Technology Support Analyst at Optum since September 2025, Jonathan previously held roles at Hearthstone Company as a Systems Administrator, where responsibilities included onboarding new associates, troubleshooting network issues, and providing afterhours support across multiple locations. Jonathan has also worked as an IT Support Engineer I at Amazon, managing IT projects and conducting hardware troubleshooting, and served as IT System Administrator and Information Security Officer at Commodore Bank, overseeing multiple IT and security projects. Educational credentials include a Master's degree in Information Systems Management from Keller Graduate School of Management, a Bachelor's degree in Technical Management from DeVry University, and an Associate's degree in Criminal Justice from Columbus State Community College.
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