Jonathan Suarez Bohorquez

Jonathan Suarez Bohorquez is a Workforce Manager at Optum, where they oversee the WFM team in Puerto Rico and handle Power BI reporting, scheduling, and capacity planning processes. They previously held roles at OneLink as a Workforce Supervisor and Coordinator, managing payroll and capacity planning for multiple clients. Jonathan also gained experience as a WFM Assistant Manager at IGT Solutions, leading workforce initiatives for various programs. Earlier in their career, they served as a Customer Service and Retention Agent at Teleperformance and Sutherland, respectively.