Jules A is a Service Delivery Manager at Optum, with extensive experience in the outsourcing and offshoring industry. They have held various leadership roles at Convergys, including Operations Manager and Process Lead, while also serving as Deputy/Operations Manager at Optum Global Advantage. Jules has a strong background in management, customer service, and performance management. Currently, they are pursuing a Bachelor of Science in Industrial Engineering and a Bachelor of Engineering in Chemical Engineering at the University of San Carlos.
Location
Philippines
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