Katie Smith

Katie Smith is a dedicated Consumer Experience Lead at Optum Rx, where they focus on enhancing client experiences through cross-functional collaboration and leveraging customer feedback. Previously, they served as a Senior Information Technology Project Manager at Optum, managing mobile application strategies and client satisfaction initiatives. Katie's professional journey includes roles as a Product Program Manager and Manager of Client Services Account Management within UnitedHealth Group. They began their career as a Small Business Account Executive at UnitedHealthcare after earning a Bachelor's degree in Business Administration and Management from the College of Saint Benedict.