Kelly B. is an operations leader with over 17 years of experience in Business Process Outsourcing (BPO), specializing in the financial and healthcare industries across India and the Philippines. Currently serving as the Associate Director at Optum, Kelly has a proven track record in account start-ups, meeting aggressive service level agreements, and driving growth. Their expertise encompasses strategic planning, financial management, and continuous process improvement, along with strong skills in service delivery and customer satisfaction. Kelly earned a Bachelor’s Degree in Psychology from St. Paul University Philippines.
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