Krystal B.

Krystal B. is an Operational Training Manager and Senior Instructional Designer with 17 years of experience in the healthcare industry. They have spent five years leading and motivating teams of 17-35 employees, focusing on achieving organizational goals within a metrics-driven environment. Krystal has a strong background in instructional design, facilitation, and process improvement, having collaborated with stakeholders to develop and implement effective training solutions at Optum. They previously served as a Care Manager at Humana, where they connected with plan members to help manage their health and chronic conditions. Krystal holds an Associate of Arts degree in Health Services Administration from Keiser University.