Leah G. is the Head of Service Innovation at Optum, where they drive the development of a next-generation AI platform, merging product leadership with human-centered design. Since 2019, Leah has spearheaded initiatives to enhance customer experience through digital transformation and automation. Previously, as the Director of Member Experience at Aduro, Leah built a comprehensive customer support function and fostered a culture focused on customer satisfaction. Leah holds a Doctor of Chiropractic from Life Chiropractic College West and a dual degree in psychology and biology from The University of Texas at Austin.
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