Lohit Suri is a seasoned Management Consulting Manager at Accenture, with over 14 years of specialized experience in contact center strategy and transformation. They focus on cloud-based CCaaS solutions, particularly with Amazon Connect and AWS services, to enhance customer engagement across various sectors, including healthcare and insurance. Their prior roles include Senior Architect at Optum and Contact Center Expert at Orange Business Services, where they successfully implemented innovative technologies to streamline operations and improve customer experiences. Lohit holds a B.Tech in Computer Engineering from RIET and is passionate about driving innovation in customer experience through advanced technologies.
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