Optum
Lydia Dickerson is a seasoned professional with extensive experience in customer service and claims analysis, currently serving as a Sr. Appeals Analyst at Optum since January 2023, where responsibilities include managing Veterans Affairs Community Care Network (VACCN) provider claim appeals. Prior to this role, Lydia worked as a Customer Service Advocate at MPF FEDERAL LLC, addressing provider inquiries, and as a Sr. CSP at Omni Interactions, where onboarding and training new associates were key tasks. Lydia's background also includes experience as a Post Production Intern at Industrial Media, a Virtual Customer Service Associate at Amazon, and an Enumerator for the U.S. Census Bureau. Early career roles featured a focus on patient access at St Francis Hospital and training delivery staff at Zifty.com, showcasing versatile skills in communication and problem-solving across various industries. Lydia holds a Bachelor of Arts from Agnes Scott College and a Film Production Certification from Columbus State University.
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Optum
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Optum is a health services and innovation company on a mission to help people live healthier lives and to help make the health system work better for everyone. Optum, part of the UnitedHealth Group family of businesses, is powering modern health care by connecting and serving the whole health system across 150 countries. We combine cutting-edge technology, the world’s largest health care database and vast expertise to improve health care delivery, quality and efficiency. We are revolutionizing health care that serves more than 100,000 physicians, practices and other health care facilities, as well as 127 million individual consumers.