Mark Poole is a seasoned professional with extensive experience in client services and business process design. They served as the Director of Client Services and Director of Insights and Client Engagement at Sutherland Global Services from 2013 to 2015, and as the Director of Business Process Design and Engineering at Express Scripts from 2011 to 2013. Currently, Mark is a Principal Business Systems Consultant and Product Owner at Optum, where they focus on experience evolution and data engineering. Their educational background includes a BA from James Madison University and an MBA from the University of Mary Washington.
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