Marlena S. is a Senior Business Process Analyst and Transformation Architect at Optum, where they focus on improving healthcare revenue cycle workflows through data-driven insights and automation. With over 20 years of experience in various roles, Marlena has led teams in revenue cycle management at organizations like Blue Ridge Behavioral Healthcare and Bethany Medical, demonstrating a commitment to process improvement and operational efficiency. Marlena holds a degree in Business Administration with a concentration in Management and Operations from Old Dominion University and has furthered their expertise with certifications in medical coding and practice management.
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