Melissa Cross is a Senior Director of Value Management and Customer Success currently serving as the Director of Customer Success at Optum, where they lead a team dedicated to implementing risk analytics and value-based payment products. Before joining Optum in 2020, Melissa held significant roles at Change Healthcare and McKesson, where they managed substantial service operations and developed successful customer engagement strategies. They hold degrees in Computer Information Systems from Georgia State University and Athletic Training/Sports Medicine from West Chester University of Pennsylvania.
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